Kerafirm Pro refunds and returns

What is published, what is not, and the order to do things in.

The window in one line

What is published, and what is not

Where this table says a term is not stated, that is the finding rather than an omission on our part. The order page carries a badge image without written terms beside it. Your checkout screen is where the real terms appear, and it overrides everything here.

Doing it without losing the window

1. Diary the deadline on day oneWork out your last day the moment you order, because the nail will give you no useful signal before it arrives. This is the step people skip and then regret.
2. Write to BuyGoods, not to the brandQuote the order number from your confirmation email and state plainly that you are requesting a refund under the 60-day guarantee.
3. Make them give you the destinationAsk BuyGoods directly and keep their reply. Warehouses move, and an address scraped off some third-party page, this one no exception, can send your parcel somewhere nobody will ever sign for it.
4. Send everything back, empties includedSellers on this model generally want all bottles. Keep only what they tell you to keep.
5. Pay for trackingA few dollars of tracked postage is the only evidence you will have that the parcel landed. Hold the receipt until the money is back.
6. Then watch your bank, not your inboxOne to two billing cycles is normal before the credit shows. Past that, reopen the original email thread rather than starting somewhere new.

The honest problem with sixty days here

It is too short for the product to prove anything. A toenail replaces itself over twelve to eighteen months, so at day sixty the great majority of what you are looking at is nail that existed before you started. Sixty days is enough to answer two narrower questions, and they are the ones to actually decide on: does your skin tolerate clove, tea tree and menthol, and are you realistically going to apply an oil twice a day for the better part of a year? If either answer is no, use the window.

If the window has closed

There is no harm in a short, courteous request, provided you can take no for an answer. Keep separate in your mind the things that are faults rather than second thoughts: a parcel that arrived broken, one that never arrived, a charge billed twice. Those deserve raising on any date. Chargebacks are built for unauthorised charges and undelivered goods, and reaching for one before you have even written to the seller usually ends badly for the person who did it.

What this site can and cannot do

This domain publishes; it does not trade. No payment of yours passes through it, no parcel of yours leaves from it, and no decision about your refund is made on it. Orders are invisible to us, both when placed and afterwards. Setting out the terms accurately and naming the party who can actually help is the whole of what we offer.

Questions people ask